I loved this shop but one delivered to me good disappointed me a lot. It was a necklace that based on the picture online had to have many green gems. What I received — a pretty necklace without 2 gems. I called their customer support team to learn more about the issue. I wanted to ask for a refund but they told me it was fully a delivery issue, so they would resend me a brand new necklace. I agreed and within 1 week I received my necklace and one bracelet as a gift or a sign of apology. Thank you! I would not mind recommending this online jewelry store but ensure to review your goods upon receiving them to avoid unexpected shortfalls.
If you are actual Representative of JewelryRoom.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.