14 Sep, 2019 → by ClaimboUser668177
jeep
2
I bought my car in 2015, paying it for almost 5 years already, every single month ! Just once asked for push that one payment to the end of month, which I was told no problem, it would be done as a referement, never happened, so even paying every month, always is one behind and fees growing on top, so I called customer services to get some help on it, but nothing happens, I received letters and emails from Chrysler Capital saying " We are here to help and assisting you if need" after you call, tell all your hardship financial, I mean answer a lot of annoying questions over and over !! just to have the answer:: "I Am sorry, We are NOT able to assist you this time" like Really ??? and the Woman how was assisting me was nasty, treated me with No respect and very antipathetic, , trying to make me feel bad to be in hard situation, and even treat me already that they would repossessed my car, which I am paying every month ! Please traine your associates to be Nice with your Customers !!! Thank you.