15 Mar, 2020 → by ClaimboUser334053
Jeep Cherokee doesn’t take gas & not honoring responsibility
1
Jeep has declined our claim. Shame on Jeep and shame on the dealership. As a two time Jeep owner, I could not be more disappointed with Jeep, on both the corporate and dealership levels, and their lack of problem ownership. My daughter’s Jeep Cherokee was bought brand new from Nielsen Dodge Chrysler Jeep, Ram in East Hanover on Rt. 10, in NJ. With under 25k miles, the car would not allow us to add gasoline, as Im told the Baffle in the gas tank was defective and the gas tank needed to be replaced. They charged us over $1,000 and told us to contact Jeep, as they will likely reimburse the OOP cost. I called, filed a complaint (Case # 7586****) and they declined the claim. While the car has under 36,000 miles (only 24,000 miles) it was over the warranty year. Shame on Jeep, the dealership, and the brand. We have properly maintained this vehicle with all sevice requirements and for it to not accept gas, and to charge a valued customer for the repair or this obvious Jeep malfunction, is shameful. I will never buy another Jeep nor should you. User's recommendation: Buyer beware and only buy from reputable brand & dealership.