On 2nd October 2017, I ordered 6 items from Torrid.com (Order No. DT0007215885). I did not receive 2 of the items. I contacted Torrid customer Service, who advised me that my package had been lost and that the money would be refunded into my account. I have spoken to 5 different people now, and all of them said that my money would be refunded (all giving me different time frames of when I should receive my refund). I have been assured that the refund has been processed, yet 4 months later, I have not received a single cent. I requested that my complaint be escalated to a Manager, which it was not. I was just told yet again that my refund would be processed. I was going to try and chase this up again this morning, however, I am so angry, that I cant even be civil about this anymore. I have not called Torrid, as I am an international customer (Australia) and the cost of calls are very high. So I "googled" Torrid complaints which directed me to this site. I have attached the e-mail trail of my communications with Torrid. I have also added a picture of the items that I ordered (and greyed out the items that I did receive). Thank You, Nerida Riley