Ordered a tap from this company but needed it by a specific date as a plumber was coming. Paid them an additional £24.00 to guarantee delivery. Tap wasn't delivered. Called them and explained that the plumber was about to leave and was then told that I had no chance of receiving it in time, but they wouldn't tell me why or when I would receive it. It arrived the following day and the paperwork accompanying it showed that it had not been dispatched until the previous day. After two weeks of chasing this company for a refund I was told that they would send their courier in to collect it and my debit card would be refunded. That was almost 6 weeks ago and I still have not received the promised refund. They are cowboys of the first order and I would strongly recommend that nobody deals with them.