This company is an absolute sham. My 89 yr old Mother has used them in the past, but when she moved house 2 mths ago the trouble started. She wanted to move her existing phone number - her lifeline to contact friends and family and a phone number that she and my Dad have had for over 45 years. They have done nothing about this and frustrated her so much she has tried to cancel her account with them, several times. They now call ME daily and will not remove my number from their records!!! This is utterly ridiculous and they won't actually tell me why they keep ringing me on my phone because the account is in her name!!! It is just all wrong and when I just asked the so called "Manager" his name he said it was Brandon BANANA! So a"Manager" who lies and who also has no direct line number - really. Do not use this bunch of cowboys and protect your older family members as it seems they are definitely being targeted, cold sold to and then harassed.