I'd like to escalate you a high complaint about ING Spain. Its IT services are totally crap, having lot of problems to use them and its customer service over the phone is also bad. Do you think is acceptable to have to call three times to this service, wait for 30 minutes to get response from an agent and finally, hung up the call because nobody is responding?. I'm thinking, like lot of people in Spain to leave this bank for its horrible service, specially I/T. I've sent some comments to ING Spain about, but they have been totally ignored them. Please, change the management in Spain!!!. They are incompetent and useless (Sorry for being so rude).