I'd ordered some items as a gift with two of them showing out of stock and shipping in 3-5 days which was acceptable since I didn't need them for 3 weeks. 2 weeks later no update and when calling was told that the shipment was late and the order would ship the next day. Two days before I need the items I call again and am told that the order hadn't shipped and that if I wanted them by the target date I'd have to pay for overnight shipping. TLDR - Two and a half weeks to fill a (stated) one week back order and then told to pay for overnight shipping if I wanted my items on time.