I understand that having an IID installed in your vehicle is part of a punishment but dealing with the device and communicating with this company has been an absolute joke. This is the most money hungry company I have ever had the misfortune of receiving service from. I constantly have to unplug and re-plug in the device in my car because the device is not working properly. There have been countless times in which I have received a violation for something which is out of my control, not to mention the $50 I have to pay every single time. On the website it states that they have 24/7 assistance which is a lie because every time I call with a question the office is closed or corporate tells me they cannot help me. I've had 2 people hang up on me in one day when inquiring bout why I had received a violation and if I am able to set up a payment plan for the outrageous costs they expect me to pay. I would NOT suggest doing business with this company.