Every time I go in there they make an excuse NOT to help me. I just went there to get a battery put in my watch and she made an excuse about why she couldn't do it. I went to the kiosk around the corner and they did it in 5 mins. They are nice about it but I don't get much help when I go there mainly because of the cost of their services. They are very expensive. I don't understand how they stay open. Is it a Front? I started just going to the Dakota kiosk for a better deal.