The staff are rude. Thus employee that answered the phone was Emily. She was so nasty and uncaring when I asked if my missing dog was in their shelter. She refused to look up the location where she was lost and a y other helpful info to ID my dog. I had to tell her that I was recording her on the phone before she would pretend that she is a polite person. So many different very negative experiences with Irving Animal Shelter to try to rescue my dog. They are heartless and cruel cruel tactics to Manipulate people into thinking and feeling what they want which is very harmful and dangerous to my dog. Emily Brunt worked the front desk. When she found out that I am a lowet income person, she went from some domineering to full blown nasty b***CH. She started misc characterising the entire situation. She us on a total power trip. When I complain end about her toa Another customer, she started brown nosing to them as though that made it kk for her to be abusive to me. The Bible calls this behavior making yourself God. This is what caused Adam and Eve to bring curses upon the generations all the way to today. Adam and Eve were more naive this woman is very predatory bullying a mean spirited. She was talking to me like a bad dog when I told her that I am disable and unable to move as quickly as she demanded in a hostile tone. She characterising everything that did not happen in a in a snap second a bad behavior. I an the custoner; she is thr employee. She need to get the roles right. She is extremely abusive. The devik does not show up in person; he works through evil people in opportune situations. She tried get me over charged and my dog killed making deliberately creating chaos at meet and greet. She made cruel and innapropriate demands trying ruin our meet and greet.