Update by user Aug 20, 2020 We finally got a refund. They still kept a good portion for insurance. Original review posted by user Jul 21, 2020 When we scheduled a trip to Israel we were encouraged to put down money right away to secure the prices for over a year away on our trip. My husband then found out he has prostate cancer and the coronavirus hit the country. We cancelled immediately. It's been over 2 months and they informed me it will be about $400 per person to cancel. That's with trip insurance. Still don't have our money back. They said allow several weeks for refund. Why? They processed the receipt of my money very efficiently! User's recommendation: Use someone else.