On May 2018 I called during my open selection at work. I had to take a decision on taking my son out of my benefits. An agent named Betsy [protected] told me that we can get a health insurance for $288 monthly and a dental for $25.35. We only needed to wait for my company to provide a certification that he was no longer covered by me. His coverage was until June 30th. Immediately we received the letter and called Betsy. It has being impossible to reach her again. Yesterday we spoke with another agent who never let me explain the situation, and on top called me disrespectful. My son is 22 and he is an adult who has the right to chose his own plan. Besides he receives the money for it. So here we are without insurance, an agent that never answers the phone and another judgmental and dictatorial who never let me explain.