8 Sep, 2020 → by ClaimboUser72917
Irresponsible driver for pickup

1

I scheduled twice for furniture and cloth pickup. The first time, they called me saying the truck is down and rescheduled me for next day. But they never came/called the next day. I thought it's understandable,maybe too busy. So I scheduled the second pickup, which is a month later. The day of second pickup. They called me in the morning saying they will arrive in about 30mins. And I waited and organizing the things I want to donate. Then my phone ringed, I was too far from my phone and missed that call in just one step. I tried to call back and started moving my stuff downstairs. Surprisingly my doorman told me they left already. I finally reached driver on the call. Nicely asked them if they can came back. The driver or the man next to driver on the same truck is giving full of lies and giving my attitude. He claimed that he gave me many calls and the doorman let him leave due to no appt. the fact is I only received one call, and I have an appt. my building just need to verify if they are the right personnel that I am expecting. I leave the clear instruction for the driver they didn't follow at all. They blame on everyone else for their own irresponsible behavior. waste of time, and kind heart to help the community. Just happened this morning, Very disappointed. User's recommendation: *** no!
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