I am writing this post to share with you a horrible experience I had to endure with Oman air recently. I had recently booked a two-way ticket with Oman air from Amsterdam to Kozhikode starting the 28th of July & returning on the 4th of August. Unfortunately due to a personal issue I had to take a different flight at a later time from Amsterdam. However since I missed my onward flight, in order to ensure that my return ticket would be valid the first thing I did was to go to the Oman air counter in the Kozhikode airport at around 05:15 AM on 29th morning (the CCTV camera near the counter can prove this). I left for my home only after a confirmation from the official sitting in the counter that since my ticket was two way, I wouldn't counter any issue while flying back. Fast forward to the 4th of August, I am at the airport 2 hours before my scheduled departure in Kozhikode airport. To my horror, Miss. Anekha (employee number: 8462) who was sitting in the same exact counter from where I had visited earlier on the 29th July informed me that I wasn't booked into the return flight. Apparently, since I had not taken my onward flight my return flight has become redundant. She provided me with a customer care number where in the customer care professional informed me that in case of missing my first flight I had to call/visit one of the Oman air counter (which is EXACTLY what I did on the 29th of July once I landed). In course of the next one hour I had two officials (Mr. Adarsh K.M & Mr. Aneesh Kumar - not sure if they give me the correct names as everything else they told me turned out to be lies) come to me & say that they couldn't do anything since I hadn't taken the onward flight. In fact, I had the same exact person who confirmed that my return flight was intact (from the counter on the 29th July) come to me asking if I remember the face of the person (available in CCTV footage from 4th morning). Mr. Aneesh Kumar who came in later in his first version assured me he talked to the official & he had confirmed that there was no such incident. I am not sure which one of the above is more ridiculous & stoops to the lowest level of customer service. Later Mr. Aneesh in his second version retracted the above statement & came up saying that he had 35 people working at early morning on the 25th (which I am convinced is a blatant lie - there was not more than 10 Oman air officials during the peak hours later). Mr. Aneesh instead of even trying to help me, went onto suggest that I take this up legally. Realizing that this wasn't helping my cause any further, I requested Mr. Aneesh to provide me with a written statement in an Oman air letter head on whatever information he has given me which he didn't oblige to either (Since the counter was an "operational counter"). This prompted me to ask if I could record a video of him saying this & again to my horror he just walked off on me. Further on I was kept waiting for 2 full hours with Miss. Anekha assuring that Mr. Aneesh/Adarsh would return promptly. They kept me waiting for 2 hours under the pretence that they were busy & I suddenly have 3 Oman air officials coming to me after a call from Miss. Anekha that I was recording a video (which was not the case) & apparently the guys had all the time in the world to talk to me the moment they think I am recording a video of my conversation with them. I insisted I wanted a written statement from them which they ignored. Then I requested to record a video which Mr. Aneesh ignored again & said that thing would get intense between me & them (which I consider as blatant threatening) I went ahead to take a recording of our conversation. I am convinced here that the personal at Omar air (Kozhikode airport) is at fault. Had they not assured me my return flight was fine, I would have looked into contacting Omar air customer care who could have offered me other options or at least looked out for other tickets. End of story, I had to rebook myself on a heavily over priced last minute ticket. I am of the opinion that the backbone of any airline company is the goodwill they have from their customer. With the below incident, I can say that Mr Adarsh & Mr Aneesh (Oman air personal) in Kozhikode airport managed to completely destroy it for me. I have been a frequent long-haul flier with Omar air & with this incident alone, I can confidently say that I will never in my life even think about travelling with Oman airways. @oman air: Please note that if I don't getting a satisfactory reply within a week's time I will be forced to move legally with all documents including a recording of the above mentioned conversation with your personal in Kozhikode airport.