The refund rules for tdr filing in case of train late by more than 3 hours and passenger not travelled is prejudicial to the interest of customer. The rule states that - "tdr shall be filed before the actual departure of the train for availing full refund". However, in the above case, the customer is already in a state of panic to arrange for alternative mode of transport and it's unfair to expect from the customer to file tdr before the actual departure of the train to get full refund. Clearly this rule is made to save irctc from refunding customer's hard earned money even if no service has been provided to the customer and that too when the fault is of indian railway.