iPayment really sucks! We carged one customer with $5800 through Authorize.net's virtual terminal, which is linked to iPayment. This caused us a hell of trouble. A guy named William (phone number 818-*-6579) called us, informing us our account was suspended. We provided our contract with our customer and other proofs that this was a ligitimate transaction. William still closed our account anyway although I alomst begged him not to: we don't want to have a break in our online service. Anyway, William coldly told us the account was colsed permanently, and there is nothing he can do. He then ask me to send an authorization fax so he can refund the charge to my customer. I really don't have any problem if iPayment does not want to do business with us. We got another merchant account within 24 hours with better rates. It is a loss for iPayment, not for us. However, when the March statement came in, we found iPayment charged us two transction fees: $234.76 for charging customer of the $5800, and $118.32 for refunding customer of the $5800. Does this sound reasonable at all? I wanted to have their service, but they refused. They did not provide the service by depositing the money into my account, why do they charge us with the $234.76 processing fee? The $118.32 refunding processing fee is even more redicilous. I did not want to refund at all. William did it. Why should I pay for that? I have called iPayment for many times, the customer service kept saying they have requested the refund and waiting for approval. Finally I got a change to speak to William (BTW, I left messages on his phone, and he never replied). He told me I violated the rule first, and iPayment will not refund anything to me. On our agreement with iPayment, it is clearly stated that "there is no over-limit penalty". So even if my monthly processing volumn exceeded the limit, we should not be punished by closing our account, and took our money. William used this excuse to refuse refunding me the processing fee is just ridiculous. The bottom line is: I want iPayment's service, but they declined the serice.in that case, they should not charge me any service fee. My understanding is, at least in this so called free country, you only get paid when you really provide a service. You cannot take people's money by telling them: hey, you want my service? Sorry we won't service you. But you will still pay for the service I did not give to you. Does this sound right at all? Then I received another statement from iPayment for Aprile. William said he closed my account in March, but he did not. They just keep our account open secretely and keep charging us. This is not moral at all. When I talked with William, he said there is nothing wrong with that and he will not take any responsibility. Ok, guys, this is just get more and more rediculous. I don't know this is the ture iPayment, or just William is not doing his job correctly. When I requested to talk to his supervisor, he said he is the supervisor already. If so, I guess it is iPayment's policy to be rude to customers. I called William again. And finally he agreed to refund me $118.32, the fee to the other direction. The the monthly fee they charged secretly, as usual, they are still waiting for "approval". BTW, I got iPayment service through Flagship Merchant Service, the top-rated merchant service provider on the net. Obviously Flagship is just a dealer. Once an account was sold, there is nothing to do with them anymore. If you are looking for a merchant account, be careful with iPayment. Conclusion: iPayment really sucks. I am going to set up a website called "IPaymentSucks.com" when I have time.