I bought a Panasonic microwave in jan 2013. I had it 4 months and it quit working. for over two weeks Panasonic gave me the runaround, first they wanted me to send a copy of my receipt by email, that would have been alright if they gave me the right email address, which they didn't. They left part of it out. The only place they take phone call about microwaves is in the Caribbean, you can't talk to an American at all. The next thing they give me the address for a repair shop close to my home. I call the shop the owner informs me that he only repairs tvs for Panasonic. I call the Caribbean again and tell them the repair shop they gave me didn't do microwaves. They then gave me another shop that was 300 miles round trip to get it to and another 300 miles to get it back. They promised me that they would call me in 48 hours with a solution to getting it fixed and that didn't happen either. I got the impression that they had no intention of honoring their warranty. I will never buy another Panasonic product again