I'm Tomas Noda III and I'm so dismayed and disappointed how PLDT addressed the major cable trouble here in our area (Rizal, Guagua/San Roque Day, Lubao) that affected us and other subscribers. A delivery truck hit a cable post in front of our house last May 10, 2019 that damaged the PLDT major cable here including ours of course. The major cable was only restored last May 16, BUT our connection was not included! It was restored just now, May 21, only after my mother went to your local branch office here in Guagua. There was a negligence committed here. Why did the technicians who restored the major cable last May 16 did not include our damaged cable when in fact this is the very spot where a truck hit the cable post?! Say bandang huli naging isolated case pa kami!!! And sa totoo lang yung pag restore ng major cable was even late, 7 days after! And ours 12 days!!! Kailangan at least mareprimand kung sino naging negligent dito. Was it the contractual repair men? The local branch office who knew the problem but only acted when the mother of the account holder personally went to the office to complain?