We switched to Centurylink Internet about 6 years ago because we were switching to a Voip Phone System and our current provider who had provided great internet did not have the speeds that would work with our new phones. We spent 7, 000.00 with the Phone Provider trying to get Centurylink to not continually drop our service. After the Phone Technician met with a local Centurylink Supervisor was it determined they kept changing our static IP address that we were paying for, and she had to argue with the service department with her own company. So we were finally up and running Centurylink would not do anything to help with the money spent fixing their errors although the phone service provider split the costs with us. So for the next 5 years we struggled with the phones going down or being incredibly static so that customers could not hear us, Centurylink would not do anything to fix the issue. A local company put in fiber optics, we switch service immediately. The company also paid the extra expense to bring the fiber optics back to our building. The installation was professional and seamless. I then cancelled the internet service with centurylink but still needed to switch the email hosting. After 6 months when we found a company to host our website and they provide email also. I discovered we had been paying for Centurylink internet that we had not had for a least a year because it was all tied in with the email hosting. It took another month and several phone calls to get everything cancelled. I have to say the employees at Centurylink are almost all very friendly and helpful. But the policies of such a large company is not professional and it is very underhanded. I would not recommend Centurylink to anyone. Unfortunately, I live in a small town in an isolated area and there are not a lot of options. If you can STAY AWAY.