I have a 2007 Toyota Camry. Three mornings ago, I came out and my car wouldn't start, even though I was able to provide a breath sample. The battery light was on, as was a malfunction indicator light. I assumed the battery had died (a map light had been on for 3 days). The unit indicated that I was now in a lockout. I called Intoxalock and was told that they would be able to resolve the lockout once the battery was charged. I had to speak to two people, since the first had such a heavy Indian accent that I could not understand him and he had no idea how to help me. I charged the battery overnight. The Intoxalock still would not work (no signals at all), nor would my car start. By this time, I had "enjoyed" three telephone calls with customer service with three different individuals. Their consensus was that the battery had caused the Intoxalock to malfunction, but that as soon as I had a working battery, they would be able to connect to it to clear the lockout. I was also told that, if I held the button down on the unit for 5 beeps, it would tell me the level of charge the battery had. This was not true - no beeps and no display. I then replaced the battery with a brand new one. Nothing. The Intoxalock would not work and the car would not start. During a 5th call to Intoxalock, I was told that I had to take my car to the business that had installed the unit. That would have meant a tow charge to a place that was 30 miles away. Plus, I was worried that there was something wrong with the car itself because of the malfunction indicator light that meant (according to the manual) I was supposed to take it to a Toyota dealer. I had the car towed to my mechanic which was only 10 miles away. That was $80.00 on top of the $154.00 for the new battery. I called Intoxalock and was told by a very snotty, impatient rep that "I had done the wrong thing" - should have taken it to the device installer. I was so angry at this point that she agreed to talk to my mechanic personally. The next morning I got a call from my mechanic to say that there was nothing wrong with the car. The problem was being caused by the Intoxalock. Their rep told my mechanic how to get the car started so that I could drive it to the unit installer, Car Toys. Car Toys then told me that, in their experience, the unit may have caused the problem because sometimes they malfunction, but that for now they would just do a re-calibration. I got the re-calibration this morning and I can start my car, but now there is something wrong with the VSC / ABS systems. My car was fine before I got the Intoxalock. So was my mental health. I also had a previous lockout problem (and was charged a $75.00 fee) that I believe was unjustified. I passed the breath test and began to start my car, but realized I had left my electronic key in the house. I went in to get it and was back out in less than a minute. The unit was counting down. It would display a time, then say "start car." Then it would display another time, and say "start car." Since it said "start car," I did so. This caused a lockout for an "unauthorized start." I want the $75.00 fee for the first lockout refunded. I also want the $75.00 fee for this lockout refunded. And I want to be credited the $80.00 for my towing charge into my mechanic. It was their unit that made that necessary. I'll suck up the $154.00 for the new battery, although I think that purchase was probably unnecessary, but can't prove it at this time. Pamela Clark [protected] [protected]@gmail.com