This dentist received payment from my insurance company on July 27, 2012 and in addition to that, I had already paid the bill in full. So, according to their own office, I am due a refund of almost $600.00 and I have been trying to get that refund since August and it is now December 2012. Every time I call, I am told that it will appear on my next statement and it never does. I have called their corporate offices in Tampa and was told that there is nothing they can do because it is a Bonita Springs issue and Bonita Springs is telling me that their is nothing they can do because it is a corporate issue. Bottom line is that they got paid twice for the same thing and are refusing to issue me a refund.