An insurance claim check was submitted on June 27, 2019 for over $10, 000 for storm damage to my roof. The hazard insurance processing center received the claim check along with $10.00 towards overnight shipping gurarantee fees The claims check was shipped Federal Express with no signature requirement!!! In addition, the document was not received overnight and I consequently had to go through the trouble of contacting Federal Express to track the document and contact my insurance company to reissue another claims check. I phoned the hazard processing center @ [protected] and over the next several days had to follow up on receipt of the re-issued claims check which was mailed through US Postal Service. I requested that the reissued check be sent Federal Express due to not receiving the first check as promised with the $10.00 overnight fee. After speaking with customer service representatives on a daily basis from July 16 through July 24 requesting federal express delivery, I was finally told that the check after a nearly 4 week delay was mailed through regular Postal Service. It is unacceptable and shameful to have to endure such lackadaisical and inept service from a supposedly insurance magnet!!!