I Purchased the Instyler on 10/15/2020 after seeing it on NBC Jill's steal and Deals. I received it last week and start having problems from te first day. When I try to turn it on some times it takes 3 or 4 times before it comes on. And starting yesterday while I was drying my hair it stopped working, even though all the lights were on. I had to shake it so it will come back on. It happened three times. I believe this product is damaged and would like my money back or at least get a new undamaged one. I have emailed the company directly twice and have not heard back from them. I am really upset about their lack of response and would like someone to get back to me. Thank you, Arezou Dadgar-Lemos