First the call to corporate told us the initial consult is free and that at the end of the home visit a contract could be signed for the lifelong classes. The instructor arrives (late) announcing that she is $125 an hour (I read elsewhere they make $12 an hour) and that she still expects to be compensated for her gas and time if we don't sign the contract. We were charged $250 for our free 3 hour consult ... and chose not to sign up for the 'lifetime' $700 contract. The contract loop hole is that if the dog does not improve, than the client broke the contract by not following their directions somewhere along the way. So your lifetime of the dog ends after a few months, because if the program had been properly followed, there would never be a need for another refresher in the future. So in this three hours, she admits she hasn't read our filled out behavior questionnaire because she doesn't have it. We sent it twice and retained a copy. We would have gladly resent it if at any point she had admitted that she lost it yet again. She did nothing to prepare for the session. She didn't even know the name of the dog. She complained that we hadn't told her that the dog had separation anxiety. (she didn't read her own questionnaire.) She told us never to say No to the dog nor use hand signals for wait but to call out "Bah" for all of the following: attention, come, wait, stay, No, leave it, keep a distance, don't jump on people, stop barking, don't growl, don't chase, don't lunge, etc. She gave me the ultimatum from the start: that if I couldn't say "Bah" in the canine tone she told me to .. that she couldn't work with me! Save your money. All she did was crate the dog the first 2 hours of her visit. When she finally saw the dog for the first time, he was submissive and turned to each of us, and yet, we all spray bottled him for approaching us and our 'dominant' dog hid behind the couch for 20 minutes. When the one person the dog is comfortable with was instructed to now call the dog, the dog was uncertain, hesitant and confused about approaching. Her tactics made our dog cower and hide yet she was proud of her achievement in establishing dominance. She bad mouthed our dog trainer as zapping dogs for bad behavior (although I explained twice that he is against that) and then she proceeded to bad mouth a graduate in animal behavior who is well written, a traveled speaker, acclaimed therapist, etc. as someone who 'just uses treats' and will recommend euthanizing any dog she is unable to help. I asked the bark busters lady what philosophy she then is promoting and she replied, "something between" those two extremes. Ask your vet to recommend an obedience trainer or behavioral therapist (depending on the needs of your dog).