In late July I had a outside entrance basement door installed by Loews. Within the last three weeks I called Lowes customer service five times for a repair to the new door. There is a space on the bottom of the door that can result in water entering the basement. Each time I called Lowes customer care I was told that the installer would get back to me. Nobody ever called back. Sure enough, water came through the basement door during the recent hurricane I had been connected on the six call to Lowes directly to the installer who promised to come to my home on Monday (today) between the hours of 3pm and 6p.m I cancelled an important medical appointment so that I would be home should the installer come early . The installer never showed up. Nobody likes to be ignored especially when one pays top dollars for a door. It seems that Lowes is not interested in correcting this problem. When I purchased the door the salesman at the Hicksville store insisted that I pay at full amount of the cost of the door( $2, 037.00) before installation. I was told the reason was to "protect" the store. How many times must I call Lowes customer call before someone cares enough to correct his problem? I think calling Loews 6 times is enough!