I bought and downloaded The Sims 3 from the Windows Market Place. before playing, I ran the recommended update, which fails right at the end. After failing, it renders the game COMPLETELY useless. I reinstall and repeat with the same impact. I search for information on the error and find sites with cracks to download, just to get the updates to work right. The EA Games website takes you to a place to download the update, which isn't available. I would rather not use Origin since it has been proven to capture data from your computer and the installed applications. Nowhere can I find a simple contact for EA games and all of the reviews suggest I would only be more mad if I tried to call...it should not take me days to get this game to work! I am so upset I'm ready to complain anywhere -- this company has done so much to ruin these games that I'm ashamed I made a purchase.