June 8, 2021 I had purchased a Dell Inspiron 620 on Feb 26, 2012. After 8 years it started acting up. I was unable to put it in sleep mode because it would run continually. Thinking it was getting ready to crash I ordered another one. On Feb. 5, 2020 I ordered a Dell Inspiron 3471. For personal reasons I was unable to use it until May 2020. On May 23, 2021 I was having problems so I was running the program to back date it. While doing that we had a power blip. After that a blue screen came up and I couldn't get out of it. Something about getting a key (which didn't do any good). The next day I had a neighbor, who is the head Technician, for a local school system look at it. He worked on it for 4 hours with no results. Said it was stuck in automatic repair mode. It had crashed and ruined the hard drive. I'd had a warranty but that expired Feb. 2021. Right now I'm using the old computer which runs very slow. I'm so disappointed with Dell. I'm not in the position to buy a new computer every year. When I can afford it I will be shopping for another computer. However, it will not be another Dell. Marge Hawkes 42065 Arthur Belleville, MI 48111 [protected]