Stop supporting the app in apple store even though it was marketed as a iOS preferred platform. Contacted customer service and was told they don't sell it anymore even though it is currently still offered on their website and they will not be supporting the app, sorry you can't use it anymore then there is no solution we can offer other than to tell you to try to return it to the person you bought it from 5 years ago What a joke and horrible customer service! Horrible company that just wants to rob you by selling you a product that has to have a app to work then stopping making the app