Hello, A few days ago I got a bill from Cedars Sinai with the amount that the insurance did not cover. I called because I had questions regarding the amount that I was being billed and two of the items needed clarification. The woman over the phone refused to break down the two items I was unclear about, but I will let you know my issue, and it isn't just that she was rude. The day before I went in for my scheduled IUD replacement, I got a call from the office informing me that the female doctor that I had scheduled my appointment with would not be available and they would instead be setting me up with the male doctor in their office. I was not happy about this, mainly because she had been specifically recommended by my OBG-YN, but I had already made arrangements with work, so my hands were tied. When I was in the examination room the doctor asked me what the initial insertion of the IUD was like and I mentioned that it hurt but that I didn't really have much of a pain tolerance. He suggested numbing the cervix, which I took to mean a topical cream, when I realized it was a shot I declined. I won't even take shots to have cavities filled. After removing my IUD he injected my cervix, DESPITE my having said that I was refusing the shot. I only found out this was happening when I felt a sharp burning sensation and asked if that was him removing the old IUD. Unacceptable. When I mentioned this to the woman on the phone she said that "if the doctor sees it fit then it must be done, " which is crock. The initial IUD did not require a shot, it is an optional measure. My bill also lists a second pharmaceutical (not detailed), something I am utterly at a loss for. The woman refused to break it down for me and instead sent it directly to auditing. Now, I have no answers, and have to wait for them to...I don't know what. I'm planning on seeking legal help.