I have been an Ing direct costumer for years. I have not had issues until recently. A couple of months ago, Ing asked me to change my password for security purposes. After that I had forgotten the password. After many attempts, I was locked out. I asked for a pin to reset my password. The first pin did not arrive and then I requested a second pin. Which also did not arrive. I have contacted them many times. I even asked them to send it another way or by priority mail. They refused. They were not at all helpful. They left me on hold for more than 30 minutes. I had to freeze my account and wait again for the next pin to be sent to me. They told me to ask my mail service and file a complaint. I did but I let them know since they are the ones who has chosen to send this important information through the US Postal service then it was up to them to find out what has happened and get the information to me. I am left with very little options. I have not been able to get to my account that holds more than 18, 000. They told me to wait and the matter should resolve itself. I am now looking at legal services to resolve my situation.