19 Oct, 2020 → by ClaimboUser332909
Ineffective Customer Service
I need to get my flight cancelled because they made a change to my reservation from a direct flight to a more than 8 hour layover causing me to be travelling for more than 13 hours. I am also now leaving at 6:30 in the morning vs my original time of 11 am. This is a substantial change and I am entitled to a refund. I have been on hold for over an hour at this point and transferred to multiple individuals.