Please note the Case Number GAU004133/21 ICASA:0096357 My previous telephone number was [protected]: account number [protected]. I requested cancellation with Telkom on 23 dec 2019. I and understood that the contract expired in feb 2020 and thus expected charges for the remainder of the contract. However, I still received an unfair amount and many bills later stating that I have to pay for services in march 2020 onwards. And now I receive calls from debt collectors. Telkom is not assisting and their call centre agent said they have placed a note on the account that the cancellation was not actioned. No one has informed, called or emailed in any manner to state why my request to cancel has been denied. This is quite unfair that I have to pay for something I requested cancelled and have not used. Although they have sent the initial email of my request that it will be actioned. It can be noted that no services were used on Telkom line since the end of the contract term. I have called Telkom over and over again but they do not wish to accept that they are at fault despite acknowledging the request was not done nor did anyone contact me. I want the bill rectified to honour my initial request to cancel and the subsequent incorrect charges for services I did not request or use to be removed please. On 23 Feb 2021 I received a message from VVM to pay R5774, 26. I recently received a message on 20 July from P&P attorneys ref 37A015536 to call on [protected] or sms [protected] and I am now being threatened with being blacklisted. When the request for cancellation has been made and proofs sent to these attorneys they do not respond. The last contract was taken on 12 Feb 2018 and thus expired 12 Feb 2020. With a monthly charge of approximately R600. The final months' payment was also paid. Could you please help to finally resolve this matter to reverse these incorrect charges and ensure that as a consumer that I am protected against Blacklisting as this bill is definitely incorrect. Please call on [protected]. I look forward to your assistance in this matter. kind regards Abdul Wagied Abrahams