To everyone concerned; I did not want to pay extra for a smart meter when they started coming out. I Was informed many times of the benefits of having a smart meter. I was Told the smart meter would inform oncor when my electricity was out. No one would have to call To report the outage. I was told it was an insurance policy. One of my nearest neighbors lives 1, 500 ft from me. He watches my house and knows to call oncor if my guard light goes out While I am out of town. Everyone in my neighborhood knows I do not trust My frozen food to my smart meter and oncor if my electricity goes out. Long story short, I left town on may 6, 2014 and returned May 13, 2014. It appears my electricity went out on may 8, 2014 at Approximately 9:30am. My neighbor was also out of town. When he Returned home he noticed my electricity was off and called oncor on May 13, 2014 at 8:58am, five days after my electricity went out. Either I had a faulty smart meter or oncor ignored the message sent. I Have received at least six different accounts from oncor concerning my Outage. On one of the accounts they stated they replaced my meter on may 12, 2014. If that is the case why is my meter showing 39798 instead of 0, And why did I not get electricity restored until after my neighbor called in on The 13th? Also on more than one of oncor’s accounts they stated they knew My electricity was off on the 8th but mine was low priority and all Workers were busy restoring electricity to areas north and east of here. I have four freezers. With the price of beef going Up, I filled three of the freezers full and kept the fourth One for a spare before my vacation. I also have a $1, 000.00 generator to keep my freezers Cold in case of a major power disruption, but no one knew it needed to be Manually started. I took some Photos of and listed some of the thawed food. My loss is over $1, 900.00. Oncor sent me a letter, “oncor … cannot prevent …” “…no negligence On the part of oncor electric delivery appears to be involved...” I admit that oncor cannot prevent outages but i Believe they are negligent in not restoring power for five Days. I am paying extra for a smart meter to notify oncor of the outage, But what good is it if oncor neglects the ‘message’ sent? This should never Have happened and I do not want it to happen again to me or anyone else. I have been paying my ‘insurance’ Premiums and want to be reimbursed for my loss. A Friend of mine lives a couple of miles from me. He and his neighbor lost electricity a few months ago. They were the only ones in the area to lose Power. They continued calling for 48 Hours before they got power. How many Others have lost food? Thank you