I recently perchased a new car that is not compatible with XM radio. I prepaid for a full year with my previous car, so I called to cancel that subscription. I was then told that they would sell me a portable xm radio for my new car for only 10.00$. And I was also told that the deal was only when you purchase a 3 month subscription, so the Lady was going to cancel 3 months of my old subscription and leave it as a credit in my account and add on 3 months using that credit so I caould get the deal. Also, the shipping fee for my new radio would be waived. I was finally @ the payment part of the conversation, when are call was disconnected. I called back and got a completely different person and was told I had to start all ovedr again! I had to explain everything the previous women had offered me and this process took about 45 mins. I was repeated back my banking and shipping info 3 times and was sooo ready to be off the phone.. I was told I would be sent a confirmation email with all of the tracking info. Almost 2 weeks went by and I never recieved my radio. I also went back and checked my emails and realized I was also never sent my confirmation. So I called them and was shuffled around and placed on hold for another 45 mins ( my entire drive to work). When the guy finally returned to the call, I was told that NO order had been placed! What the Heck was I doing on the phone for that long doing then. And where had my cc & shipping info gone?? Buy this point I was behond frustrated and walking into work. So, I told the guy out original agreement and told him he needed to place an order imdeiately, overnight my radio and waive the shipping fee. Which he agreed to with no hesitation. I had been very firm for the 1st time with these ppl and was happy with the outcome...Wait for it...Until 2 days later when I get an email from my bank that my account was overdrawn. I looked into it, and found out that my account was charged 4 times by XM radio. I was charged 18.48 for the radio and shipping. 1.00 transaction fee, another 1.00 transaction fee and a 45$ activation fee. The ammount agreed upon was 10.00$. I immediately called them and asked to speak to a superviser. Yet again, I was placed on hold and shuffled around for over an hour. They just didn't understand why I was so upset! By this time, I was feeling like a broken record repeating myself over and over again. This women Finally agreed to refund me the 45$ activation fee, but refused to refund my shipping fee! After all of this inconvenience they were actually trying to charge me more again!! I refused and she finally agreed to waive it. After all of this, nobody ever apologized for any of this. Needless to say, I still have not received my radio, or my refund. I feel XM radio does not care one bit about the customer service, because they know the consumers have no other choice in this monopoly!