Update by user Aug 11, 2020 I have contacted her personally to receive my items and she refused. The Better Business Bureau contacted her to return the item and she refused. She said if it wasn't picked up, she wouldn't donate it. Original review posted by user Aug 11, 2020 In March, I contacted Bonnie, the owner, to redo an ottoman. She sent the price and asked for agreement in writing. I consented and arranged drop off of the item. In April, I dropped off my ottoman to be reupholstered by Bonnie. She informed me she was finishing some jobs, so she would t get to it right away, which was fine. In mid-May, I reached out to ask how things were going. She stated she still hadnt got to it but would start soon. In early June, she texted me and stated she was in the shop picking fabrics and working on the ottoman. She asked for photos of the space, which were promptly sent. In early July, she texted me saying she could no longer do the project and would deliver the ottoman to me. I gave her my address and heard nothing for 3 weeks. I texted her and asked when I could expect her to drop off the ottoman. She stated she couldnt do it because I loved too far away (actually, 25 minutes) but would deliver in the city. I said that was fine, she could drop it off at my mothers house, which is in the city. She then proceeded to go on a rant about how terrible her life has been since Covid and how I couldnt possibly understand. She then backtracked and said she wouldnt deliver the item at all. This company has zero business sense and poor practices. The owner, Bonnie, is completely unprofessional and one of the rudest people I have ever worked with. If you need any upholstery needs, I recommend running in the opposite direction. User's recommendation: Avoid like the plague!