Card was sent out using an incomplete delivery address. It only arrived at its destination because of the effort of the postie . I notified Moonpig and they said that the addressing of cards was fully automatic and so they couldnt find out what went wrong. They have since requested and Ive sent an image of the incorrectly addressed letter. I have had no further communication. User's recommendation: If you’re sending a card to someone then it’s worth checking that it has arrived!