Please look elsewhere! Wish I had read the reviews before I called! There is nothing "FAST" about their response! The technician took 7 hours to arrive. When he diagnosed the problem, he said it was the blower motor. He had to take the part with him to see if it could be repaired. I waited almost a full day before I heard what the estimate was, and that they wouldn't even be able to get to it until the following Monday - 5 days later. I decided to get a second opinion, but had to chase my part down. When they guy brought the part, I paid him the $85 dispatch/diagnosis fee. I called My Heating and Cooling, they arrived as soon as I had the part back. Diagnosed it, went to pick the part up, and had it repaired in under an hour, for $600 less than what FR quoted me! They were trying to upsell me on a whole new unit for $4500! He was replacing the entire blower, but it was just a part IN the blower that needed to be replaced. I researched it for hours online and KNEW that the whole blower didn't need replaced. I've heard of technician's taking the old part, repairing it and putting it in another unit. I'm not saying that was the intention, but I do have to wonder. Given the inconvenience of going without heat- unnecessarily for THREE days, we couldn't even stay in our house... I wanted to give them the opportunity to make it "right", by refunding the $85 fee. As someone who has worked in customer service my whole life, I believe in doing what is fair for the customer. My initial communication for this request was not responded to, so I called to speak with a Supervisor - Tish, who just wanted to argue that the part was $800 (which means they were charging $600 to install it??!), and clearly was not empathizing whatsoever. In the end, I really didn't care that they cashed the check (upon my request as a courtesy for the EXTREME inconvenience and inaccuracy of the diagnosis) and didn't refund the money, because I thought it was more important that people are aware of the dishonest and incompetent technician's. The SLOW response, and the inadequate customer service. Where is the integrity?! If you make a mistake and MIS-diagnosis the problem, fine. I can accept the mistake, but just make it right. There are WAY too many honest and reputable HVAC companies to choose from. Once again, I WISH I had checked the reviews, I normally do. Lesson learned.