28 Feb, 2018 → by ClaimboUser198816
Incompetent customer service and not trustworthy
1
We signed a contract in Sept. 2017 and placed a $7000 deposit for a metal roof in Oct. 2017. We were given several start dates and several excuses regarding scheduling and material excuses. After several conversations with them On Feb. 24 we were told the material was never ordered. Heather apologized and said Kevin would give us a $1000 off our contract if we authorized the order to be placed on Feb. 25. We opted to cancel our contract due to the lies from Kevin and Scott. We picked up our deposit (without interest) on Feb. 28, 2018. and we got nothing but lies, excuses and frustration. Barfield was referred to us by a friend. This is a poor excuse for a company! I would not recommend them and if and when Barfield contacts us I won't give them the satisfaction of a return call. The same courtesy they gave us!!!