Their billing process is so inaccurate and confusing that non of their AR analysts or customer service reps understand what to do. Details on a bill will amount to a specific dollar amount, but when you go to pay, you are forced to pay a different amount. Regularly receiving pay adjustments, which is fair, but when asking for support or details behind the adjustment, we just get blind stares. Sent a request in the beginning of July, followed up multiple times, and they still have not taken any action to resolve. Caught them lying to in an email thread... Rep told us that the issue was escalated weeks ago, meanwhile the thread shows it was escalated the same day. Their rates might be low, but not worth the value. Save yourself any headaches. If I could give 0 stars, I would.