Guarantor #[protected] (Park Nicollet) Account #4338140 (Health Partners) On 1/3/21 I made 3 payments in the "Pay Your Bill" portal. I paid two $30 co pays and one $50 co pay. I specifically selected the services I wanted the payments to be applied towards (apparently 2 park nicollet and 1 health partners). Turns out, Park Nicollet applied the payments towards the wrong services and even applied a payment that was supposed to go towards a Health Partners copay towards the Park Nicollet bill. I do not understand how the pay your bill system can misapply payments, this seems like a complete breakdown of controls. My Health Parnters copay almost went into collections because of the above. As of today Park Nicollet still does not have the payments applied correctly and I have called multiple times to get it resolved. This is not hard. Either separate the Pay your bill portal between Health Partners and Park Nicollet or make the systems actually talk to each other.