Agree with Coot 132. To begin our Eastern Seabord cruise this September, we were just informed that our flight would leave San Francisco at 10 p.m. with a transfer in the middle of the night in Detroit, arriving in Montreal at 9 a.m. with no provisions for a place to sleep until ship embarkation a 4 p.m. We too are older travelers, as are, we assume, are most of Viking's customers. We do not recover from sleep loss as younger travelers do. As a former flight attendant in my youth, I had little empathy for complaints from older travelers. Now that I am one, I understand. And I have to say that Viking has some very empathic young customer service reps, especially Pepe, who listened and understood, though he said there was nothing to be done but to charge us a $450 per person "change fee" to fly the day before during the day, book a hotel and be rested for the start of the cruise the next day. BTW: A one-way ticket from San Francisco to Montreal the day before only costs $220. But were told we couldn't cancel only this leg of the round trip ticket without cancelling the whole thing! This is the first time we have booked directly with Viking, rather than use our own travel agent. Our Viking "agent's" (Katie Mccarron) phone is redirected to a bevy of "customer service agents" who are good listeners but have no power. No way to talk to her in person. A computer selects the flights without any "thought" to how appropriate those flights might be for senior travelers. We too were told that our itinerary had been sent via email back in May, which should have been changed then, but we could find no record of that email. We received paper confirmation on 7/22 of our non-changeable tickets that were booked on 7/13. Our own travel agent would have called us to discuss the ridiculous "red-eye." Actually, knowing us, she would never have booked us on one. We were not allowed to use our $219 (in Euros) travel voucher that we earned on our last Viking river cruise toward the $900 ticketing change fee and were told simply by "Tanner" in "air reservations" that "most of our traveler prefer the red-eye." I don't think that would include one taken by senior citizens that is interrupted in the middle of the night by a layover and plane change. Tanner was certainly the least empathetic of Viking's customer service reps. I have a feeling Tanner is about the same age I was as a flight attendant. )-: Bottom line: We will probably take the red-eye, arriving in Montreal as complete zombies, definitely not, as Tanner suggested, using that time to "explore the city" but maybe hoping to find a "sleeping pod" at the Montreal airport where we can maybe get some sleep between 10 and 3 when we will need to get our zombie selves to the ship by 4p.m. Then we will spend the first few days of the cruise trying to recover from sleep deprivation. Fun!