This company changed the serial number on my new phone to an old serial number of an another old phone of mine causing this new phone to inactivate. When I went online to see why my phone wouldn't function and after calling their customer service, I found out they had replaced my new phones' serial number with that of another phone I had lost. I went through the whole speil of trying to reactivate the phone because they had a message there that stated my phone was INACTIVE. It should not be inactive as I had at least 8 more days of service with my unlimited airtime card. The customer service guy knew darn good and well the serial number they had listed there was the wrong one, yet he told me to go back online and reactivate it with the correct serial number...the only phone they had listed there for me was the old serial number phone and I was unable to change it back to the correct serial number. I ended up going through a futile cycle of trying to reactivate my phone3 and change the serial number to no avail. On their phone troubleshooting site, they monitor peoples' complaints and questions so customers can't see answers to other customers problems.They also disable certain customers ability to post problems and questions. This serial number change was purposely done by them in a blatant attempt to fraud by making me buy more airtime and still have a non-functioning phone. I am filing a complaint with my Attorney Generals' office here in my state.