Update by user Jun 01, 2020 It has been almost 4 hours since I first reached out today for tech support. The voice recording states approx 45 min. In addition, this is the 3rd day I've attempted to obtain required support. The robo is a complete waste of time & frustrating. There's no method, which I can locate, to bypass "it". More details regarding my issue. My email (accessing via charter.net) has an icon - circle w/i inside, beside the search bar w/the Charter address. Beside the circle "NOT SECURE". When clicking on the little icon, a message box appears to not enter any personal information, banking, credit/debit card, passwords, etc as it is possibly being attacked and personal information jeopardized. There is more detail provided in this box. The bottom line is I could very well be hacked & confidential information stolen. How in the *** am I supposed to make a recording understand the seriousness of this problem? As stated in my initial report, I most certainly understand the inconveniences created by COVID19. The recorded message by Charter refers to that & states call volume higher due to more people being at home & working from home. Again, I understand the schedule disruptions. I interpret the explanation as customers should exhibit more patience & understanding. I have no problems with the request, within reason. With an approx time I've attempted to obtain support, I'm around 7 to 9 hours of holding/waiting/& having no success except getting more behind. How am I supposed to work from home when I cannot obtain the required support to be functional? If I believe the not secure warning, I find it risky at best, to conduct any business. Original review posted by user Jun 01, 2020 I have attempted phoning, emailing, chatting, etc to obtain customer service and/or tech support. These attempts have been made at various times during the day/night over the past few days. I have yet to speak with live person &;;;;;;;; the robo is a total waste of time, frustrating, failure to understand simple directives, no resolutions, continual problems with my service. I am fully aware of more people being home due to COVID. However, due to the length of time alternate arrangements have been made due to this, companies should have already implemented alternative schedules, spacing, virtual options, etc. This COVID has become an excuse for many to be less than minimally required. I have a potential serious condition, require immediate assistance, & cannot obtain any help. Does this mean my invoice will have a credit for services I could not use and/of those which no help was/is available? The "VIRUS" has placed all of us in difficult/awkward situations however, please note we still require assistance & attention to provide functionality to allow us to perform our work. UPDATE: 3-4.5 hours later, I am