To start, my car is a 2015 Hyundai Elantra with 52,300 miles. I've had the car for two and a half years-- one full year in which I have dealt with the ongoing issue below. My car has continuously stalled out in the middle of the road for a majority of this past year. I first took my Hyundai into the shop in November, in which they blamed the cause on the ignition coils. They adjusted a bolt (or something else) near the ignition coils during the first visit. This worked for a short while until my car stalled out in the middle of the road again. I took it into the shop once again, and they said an ignition coil went out that time. They repaired it, but according to Hyundai, they will not replace all ignition coils once one goes out, even though it is anticipated that they'll all go out at some point. So, I had to go to the repair shop and wait 3 more times for their mechanics to fix the stalling out in the middle of the road issue. Once the previous problems were fixed, I was reassured that the problem would no longer be an issue; however, I was soon proven wrong. After I was told that all ignition coils had been fixed, my car stalled out in the middle of the road again for the 4th time, putting my safety in jeopardy. After experiencing repetitive problems, I took my car into the shop once more so the mechanics could try to figure out what was possibly going wrong. Fed up with this continuous issue, I reached out to cooperate to file a formal complaint. I've been involved in a possible buyback case per California lemon laws. The case manager is not only cold and lacking in compassion, but she has also continuously threatened me every step of the way and tried to rush me into a decision that does not reassure my safety. The full buyback was not approved for reasons they would not disclose, so they provided a counteroffer which included a good-will buyback where I would keep my car in addition to a small amount of cash. However, this means I'm still stuck with a DANGEROUS vehicle and the expected repairs, not covered under warranty, are not assured to fix the stalling issue. During this stressful and confusing process, my case manager has been the coldest and least compassionate customer service rep I have ever dealt with. Additionally, while the stress, uncertainty, and fear for my life with a dangerous vehicle piles on, I have NOT ONCE received an apology for the trouble. An apology goes a long way, and the situation is so much worse and isolating because I haven't received one. She has threatened me multiple times by forcing me to make a decision in which I do not feel is acceptable for my safety. Also, while on a phone call with her, she took it upon herself to hang up rudely and abruptly when the conversation was not done. Communicating with her via telephone has been extremely uncomfortable and uneasy. Hyundai is falling EXTREMELY short with their motto, mission, and basic customer safety. From this day forward, I will always recommend that people should NOT purchase vehicles from Hyundai, and I will ensure to spread the word that Hyundai vehicles are not only unsafe, but their customer service is the most despicable business practice I've ever witnessed. I've demanded more action to reassure my safety, and they simply DO NOT CARE. User's recommendation: DO NOT EVER buy from Hyundai! They do not care about their customers safety and their customer service is cold and lacking in compassion and understanding! They threaten you into decisions that only benefit them!