1 Jan, 2018 → by ClaimboUser595846
in flight service

1

Hello, My Name is Christopher Wren, and my Wife Ying Xu-Wren. on 24th March 2018 we flew with Air New Zealand from Hokitika to Melbourne. We paid for "the Works" obviously from Auckland to Melbourne. Our Flight Number was NZ 125 and our seat numbers were 45D and 45E which is fine. When it comes to the meal that was simply atrocious. we had the Chicken with roast potatoes and vegetables, the Chicken was still COLD not hot or warm at all, the Roast potatoes were in the same state COLD not hot not warm and the Beans and Corn were in the same state. not just my meal but my wife's as well. I had a Tomato juice which was fine, however they then decided to offer wine and more wine to others and i requested a top up of tomato juice and was advised to wait until the garbage was being collected. how is it possible they can go back and forth to the galley and obtain wine bottles and fill up wine glasses and not provide me with a second tomato juice?????? pretty simple and i was not asking for gold. Did i receive the tomato juice NO. they just came collected my plate and walked off. CUSTOMER SERVICE non existent. Do to work commitments i will now be travelling regularly however will look at another carrier this experience was simply in excusable particularly when you pay for the works and receive nothing like the works. Christopher R. Wren
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