Dear Digital Storm, Whenever I get my computer back and it is working properly, I will redact this complaint. Until then, I am frustrated with the policy and testing practices you stated you take when delivering a product. I ordered a Vanquish computer ($$$$$) and it took a long time to be delivered (basically going through all of your "rigorous" testing stages). When it finally arrived in January, we took it out of the box and it worked for a couple of days and then shut down! Would not reboot, USB key did not work. Nothing, So I am sitting on an expensive paperweight. Spoke to a Tech support person and now I have to ship it back and wait another 4-5 weeks for someone to fix what was considered a bad motherboard, a bad RAM chip and something else. I understand motherboards go out from time to time, but I've had this computer shorter than it took you all to test it. Shouldn't you have found this error then? Also, how do you install bad RAM in a new computer? Again, you may be a great company, but I think your testing practices are poor. So, now I am waiting to get my shipping label, so I can wait another week for it be delivered, then another 5 weeks and hope that it is fully functional when it returns. My next question, if it is returned and still does not work, how long will it take me to get my refund? Once I am satisfied with your product, I will resend another letter to redact all of this, but until then, I am a very unsatisfied customer.