Due to coronavirus measures our Ryanair flights Brussels-Alicante-Brussels got cancelled. As a result Ryanair offered us the choice to either get a full refund or change our flight to a later date . We opted for the first option but soon found out that the link they provided doesn't work . We tried ad nauseam for hours and their website kept saying we had entered the wrong booking numbers which is nonsense as they are identical to the ones mentioned in Ryanair's emails to us . Then they replied that their system is overburdened . Likewise, *** : their system is never overburdened by the many bookings they get . Clearly, they pretend to do the right thing but they have zero intention to return their customers' money. Shame on them and we hope people will stop flying with them in the future and opt for an honest company instead .