Dear Madam/Sir, The reason I am writing this complaint letter is that; The cream 'Kinerase clearskin treatment serum', that i bought from your business, has come on 02/february/2010. Delivery Note No : [protected] Firstly, It has come on 11/Jan./2010, delayed! Secondly, i'm so consternated. Beacuse this product has impaired! It smells horrible, sour, acrid . It was spilled over. I attached photos in this mail. As a result, i want to give your product and wish you return my money back. and if the delaying reason is transporter-cargo company, please forward my complaint message to this company. I hope can show the necessary importance to your web site. We bought another products, but we have never disappointed like this.