I had the worst customer service experiences in my life. I ordered a girls sweatshirt online in October for pick up. It somehow got lost at FedEx. I called many time inquiring about it. Finally, one of the many customer service reps I spoke to reordered me another sweatshirt at zero charges since I already paid the first (lost) order. Then I waited, called a few more time and it did not arrive. I called customer service again and the representative said it would arrive that day. If I do not get a pickup email, I can call back the next day and have it shipped the next day to my house at no cost. He told me he would have notes in my account. I didn't get the pickup email so I called the next day as he advised and spent over an hour talking to another rep. I was put on hold about 6 times, but I was being patient and courteous still. The outcome was that she needed to expire my pick up order to process another order for delivery. I agree to "cancel" that order as long as I still get the sales price, the same as what I paid for. She confirmed, I agreed. After that, she tried processing the new order, put me on hold a few more times and told me the item was out of stock. I was very frustrated and disappointed in how this was all handled. I asked to speak to a supervisor and she said they were all equal and didn't have any management. It was pretty much "too bad, so sad". I felt so wronged and helpless to the situation. I decided to call back to hopefully get another agent with some knowledge of the ordering process. The agent that answered was very short with no empathy what-so-ever. After answering my questions she gave me such a bad attitude. She acted as if I should be privileged that she's doing her job. She totally disrespected me and made some very rude comments. I asked her for her name and she told me that she said it when she answered the phone and she would not repeat it. Of course she wouldn't dare to say it again since she's such a rude and disrespectful customer service agent. She has a lot to hide obviously. That attitude and service made my blood pressure skyrocket. I've never been so mislead with wrong information and disrespected by a customer service rep that is supposed to help you. It was so unreal. I've been a customer for over a decade and this is how I'm treated? I just wanted to order 1 sweatshirt for my daughter and pick it up in a week. Now this took me 2 months and I have no sweatshirt for my daughter that has been asking for it this entire time. How did this one simple order turn into such a nightmare? I have not been so angry and frustrated in years! My anxiety and blood pressure are about to go over the roof. I SUGGEST A&F TRAIN THEIR CUSTOMER SERVICE AGENTS PROPERLY. RECORD ALL THE PHONE CALLS BECAUSE THIS ABUSE FROM THEM IS UNACCEPTABLE!